Every organisation experiences challenges. Few have a single cause.
Most business challenges don't exist in isolation. While they often become visible within a single team or department, the underlying causes can extend across the wider organisation.
We begin by understanding how the organisation works as a whole. Rather than focusing on one department in isolation, we work across teams to understand how people, processes, technology, governance and ways of working interact. By identifying where friction occurs and understanding why, recommendations can be made with confidence.
Find Your Challenge
This page contains some of the challenges Point Of View Consulting helps organisations solve. See if yours is here…
Commercial Performance
When the business isn't performing as expected.
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As sales increase, profit decreases or remains stagnant.
Revenue growth has slowed.
We're having to work much harder to win deals.
We're spending too much time on opportunities that never close.
More opportunities are ending in "no decision".
Our competitors are getting better at beating us.
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Customers find it hard to justify the investment with their management.
Customers have started reducing ARR after their first year.
We're experiencing implementation scope creep.
Delivery teams say projects aren't being sold correctly.
Too much effort is spent fixing problems after deals have already been signed.
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Opportunities are increasingly slipping into the next quarter.
Sales forecasts are becoming less reliable.
Loss reports with prospects typically contradict internal debriefs.
Typical outcomes
Customer-Facing Organisations
When customers and teams struggle to work together effectively.
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Customers receive inconsistent messages from different teams.
There is often disagreement between Sales, Solution Consulting and Implementation on what has been sold.
Handovers from one team to another regularly cause problems.
Different parts of the organisation have evolved in different directions.
As we've grown, ownership across customer-facing teams has become unclear.
Different teams are working from different information.
Leaders are finding it difficult to create alignment and accountability across teams.
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Customers are reporting that marketing messages don't reflect their reality.
Customers are complaining that friction between our teams is affecting their experience.
Customers are using workarounds to perform tasks that are part of our solution.
Customer assumptions about implementation are misaligned with process and/or timeframe.
Customers don't appear to feel understood despite improvements we've made.
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Customer Success is consistently exceeding project budgets.
Customer satisfaction has started to decline without any obvious explanation.
Customer complaints are increasing, but the underlying causes aren't clear.
Customers have started leaving despite initially successful implementations.
Typical outcomes
Operational Execution
When processes and technology no longer enable the business to operate efficiently.
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AI initiatives aren't delivering the productivity improvements we expected
Customers continue to suggest product enhancements and new features, but we are not able to deliver them.
Our product roadmap is increasingly driven by the demands of our largest customers rather than our long-term strategy.
New technology is creating additional work rather than reducing it.
We have a large amount of duplicated data across our internal systems.
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Despite investing in new technology, our teams continue to spend too much time on manual administration instead of value-adding work.
Operational bottlenecks are becoming visible to customers.
Customer-facing teams regularly need to work around internal processes to get things done.
Change initiatives often lose momentum before they're fully embedded
Managers are spending too much time solving problems for their teams rather than enabling them to solve problems themselves.
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Delays in starting after a project is awarded are causing customer frustration.
Implementations are taking longer than planned.
Similar delivery problems occur across multiple projects.
Typical outcomes
Don’t see your specific challenge?
These examples illustrate some of the organisational challenges Point Of View Consulting regularly helps clients solve. Every organisation is different, and many challenges don't fit neatly into a single category.
If your situation isn't listed here, we'd be happy to discuss it with you and determine whether we can help.